Working with customers up and down the West Coast, the company’s employees drive a fleet of trucks between HQ and its customers’ operations to pick up and deliver equipment, often covering vast distances in the process.
To speed up these journeys, the company leverages route optimization software which automatically determines pick-up sequences and the most efficient routes for drivers, helping to cut down on mileage, saving time and money.
However, for this to work, it needed to interface directly into the company’s ordering and inventory systems to access customer data and locations and schedule appointments, but this was proving difficult to achieve.
The company had decided to replace its legacy ERP solution as it lacked the functionality it needed and was costing them $10,000 each month to maintain. It chose Microsoft Dynamics NAV as it was the most effective ERP solution available on the market.
However, their chosen support partner lacked the expertise needed to make the project a success. Almost all questions were met with the reply: ‘Let me get back to you on that’, slowing the business tempo and preventing them from realizing their goals.